Our client, a leader in water management solutions, is seeking an experienced Project Manager to join their growing team in Woodbridge. This is a permanent, full-time position, paying $100-120k, plus RRSP matching, discretionary bonus and a competitive vacation and benefits package. The successful candidate will have 5+ years’ experience, with some of that being in project management, and preferably have experience working with municipalities ideally on flow monitoring projects.
Purpose and Scope:
The Project Manager (PM) role is to support the delivery of projects for municipal and private clients, in particular, sanitary sewer flow monitoring projects. In this role, you will assist with project planning, scheduling, client communication, and the coordination of field teams responsible for the installation, calibration, maintenance, data analysis, and reporting of flow monitoring services. The PM may also be asked to support or lead other projects as organizational needs evolve, including—but not limited to—additional flow monitoring initiatives or other project types aligned with their experience and capabilities. The PM is entrusted with the pivotal responsibility of guiding projects from conception through completion, ensuring they are delivered on time, within budget, and to the specified quality standards. This role encompasses a broad scope of duties, including planning project timelines and milestones, allocating resources, coordinating with project teams, and serving as the primary communication link between stakeholders and the project team.
Major Functions:
1. Successful Project Delivery
2. Project Planning, Scheduling, and Budgeting
3. Client Relationships and Communication
4. Business Development
Responsibilities:
1. Successful Project Delivery
- All projects are completed within the defined scope, schedule, and budget.
- Responsible for advising and supporting the project team and stakeholders from other departments.
- Monitor the progress of the projects and adjust as necessary to ensure the successful completion of the projects.
- Responsible for project delivery and ensuring quality assurance on project deliverables.
- Ensure client satisfaction and communication.
- Establish a communication schedule to update stakeholders including appropriate Civica staff on the progress of the department.
- Projects have minimized risks, or effectively managed and mitigated risks, issues, and obstacles.
- Projects align with Civica’s strategic objectives and contribute to achieving its goals.
- Ensure full compliance with the project management and invoicing processes and procedures with the Corporate and Project Management Office (PMO) departments.
2. Project Planning, Scheduling and Budgeting
- Accountable for accurate usage of the earned value spreadsheet, the subsequent resource and
- invoicing projections, as well as timely billing and A/R control as defined by Corporate.
- Accountable for the financial health and success of projects managed, maintaining project gross
- margins at or above the planned gross margin (including change orders).
- Ensuring that projects are executed in a cost-efficient manner.
- Effectively manage and mitigate financial risks, such as cost overruns or delayed payments.
- Ensuring that projects deliver good value for the investment made.
- Field Coordination (especially for flow monitoring projects):
- Weekly planning and tracking of previous weeks
- Weekly site visits and coordination of site visits
- Weekly planning/coordination meetings with the Project Team to review:
- Progress and data availability of each site
- Remote Data Access (data delivery issues)
- Hazardous sites
- Sites with data issues
- Reviewing Flow Works, DataCurrent, Detectronic data and Cipher Flow link.
- Equipment inventory
- Technical support to Field Technicians and Project Analysts
3. Client Relationships and Communication
- Build long-term relationships with clients, and strong relationships with key clients.
- Ensuring that clients are satisfied with project outcomes and the overall service that they receive.
- Regular communication with clients and stakeholders, understanding their needs and expectations, and addressing any concerns, issues, or conflicts promptly and effectively.
- Provide monthly progress report for clients
- Encouraging clients to become advocates for Civica, possible through referrals or positive reviews.
- Understand client needs and communicate these effectively to the project teams.
- With respect to internal (Civica) “clients”, internal client satisfaction and process-related compliance.
4. Business Development
- Do great work for current clients. Delivering consistent value over time is key to client retention and expansion. This includes continuously meeting and exceeding client expectations.
- Educate clients as a trusted advisor and influence client requests for proposals that are great fits for Civica’s services toward our unique value propositions.
- Account expansion through upselling additional services, change orders, contract renewals, and seeking referrals to expand the client base.
- Provide support to Proposal Team as needed.
Measurables:
• Keep the project gross margins at or above the planned gross margin (this should be at least 60% for
private-sector projects and at least 55% for public-sector projects).
• Client Net Promoter Score (NPS) of greater than 30.
• Annual project cost performance index (CPI) and schedule performance index (SPI) greater than 1.
• Project Earned Value Management (EVM) spreadsheets kept up-to-date on a monthly basis.
• Invoices completed and sent to the client within five (5) business days of month-end.
Key Competencies:
• Integrity
• Resource Deployment
• Time Management
• Manages by Objectives
• Effective Problem Solving
• Proactive Leadership
• Strategic Planning
• Communication Skills (Verbal, Written)
• Risk Management
• Committed to Excellence
• Adaptable
• Technical Proficiency
Please email your resume to Claire Stone at cstone@recruitmentbydesign.com for consideration; we thank all applicants however only those selected for an interview will be contacted.
